Changing or cancelling flight
Can I change or cancel my ticket?
Whether or not you may change your ticket depends on the fare conditions to which the ticket is subject. You can find these conditions in your booking confirmation. Before attempting to change or cancel your ticket, please check the fare conditions.
If you want to cancel a ticket with a non-refundable fare, we charge EUR 15.
If you have cancelled your ticket, the airport taxes can be refunded. The fuel surcharges with taxcode YR/YQ are refundable only if a refundable ticket was issued.
Refunds may be applied for up to 13 months after original date of ticket issue.
How does it work? Change online
Via Manage my Booking you can change tickets which you purchased directly on our website, at a KLM ticket office or via the KLM Service Centre. Simply log on to adjust your reservation yourself. This is possible up to 24 hours before departure. If changing your reservation requires an additional fee, you can pay by credit card. It is not possible to cancel a ticket via Manage my Booking.
Other ways to change or cancel your ticket
- To change or cancel tickets which you booked directly on KLM.com, please contact the KLM Service Center.
- To change or cancel tickets booked via a travel agent, please contact the relevant travel agent.
