Compensation and refunds

Overbooking, cancellation or delay

To refund your incurred costs, we will provide compensation in the following cases:

• Your flight was overbooked.
• Your flight was cancelled.
• Your flight was delayed for more than two hours.

For more information and the conditions for compensation and assistance you can download the PDF brochure "Compensation and assistance(PDF, 145KB)".

To apply for a refund, please contact us.

Seats in the Economy Comfort zone

If you have reserved a seat in the Economy Comfort zone, we will refund the costs in the following cases:

• Your flight has been cancelled.
• The type of aircraft or the seat layout for your flight was changed.
• You missed your intercontinental KLM flight following an earlier flight operated by KLM or another SkyTeam airline.
• The seat for which you paid was defective.

To apply for a refund, please fill in our refund form.

Seats with extra legroom

If you have reserved a seat with extra legroom, we will refund the costs in the following cases:

• Your flight has been cancelled.
• The type of aircraft or the seat layout for your flight was changed.
• You missed your intercontinental KLM flight following an earlier flight operated by KLM or another SkyTeam airline
• The seat for which you paid was defective.

To apply for a refund, please fill in our refund form.

Seats in a row of 2

If you have reserved a seat in a row of 2, we will refund the costs in the following cases:

• Your flight has been cancelled.
• The type of aircraft or the seat layout for your flight was changed.
• You missed your intercontinental KLM flight following an earlier flight operated by KLMor another SkyTeam airline
• The seat for which you paid was defective.

To apply for a refund, please fill in our refund form.

Pre-purchased extra baggage

You are entitled to a refund of the pre-purchased extra baggage (with or without a discount) in the following cases:

• You were re-booked onto a flight not operated by KLM.
• Your baggage is lost (not just delayed).

To apply for a refund, please fill in our refund form.

Upgrades to World Business Class

If you have purchased an upgrade to World Business Class, you are entitled to a refund in the following cases:

• Your flight was cancelled.
• There was a change in the type of aircraft or the seat layout of your flight.
• You missed your intercontinental KLM flight following an earlier flight operated by KLM or another SkyTeam airline
• The seat for which you paid was defective.
• You were assigned a seat in Economy Class.

If you purchased your upgrade online, you can apply for a refund by filling in our refund form.
If you purchased your upgrade at the airport or on board, please contact us.

Second seat for passengers of size

If you have reserved a second adjacent seat for a passenger of size, you can apply for the refund of the costs of the second adjacent seat if:

• Upon departure, a second adjacent seat was available in the same travel class on your flight.
• The type of aircraft or the seat layout for your flight was changed.
• Your seat or the extra seat for which you paid was defective.

To apply for a refund, please fill out our refund form.