Changing or canceling flights
Can I change or cancel my ticket?
Whether or not you can change your ticket is dependent on the fare conditions to which the ticket is subject. These conditions are determined by the fare group of the ticket, which you can find on your booking confirmation. Before attempting to change or cancel your ticket, we kindly request that you first check the fare conditions.
Airport taxes that are not used can be refunded. The fuel surcharges mentioned with tax code YR/YQ are non-refundable if a non-refundable ticket was issued.
Administration charges of 15 € apply if you need to cancel your ticket. In this case the same conditions apply for e-tickets as when cancelling paper tickets.
How does it work?
Making changes/cancellations online
- Making changes or cancelling tickets online is only currently possible with e-tickets for European flights booked at the Europe Select fare via KLM.de. These tickets can be changed or cancelled up to 30 hours prior to departure via “Manage my Booking” on KLM.com.
Other ways to change/cancel your ticket
- To change or cancel other ticket fares or paper tickets booked on KLM.de, please contact the KLM Service Center.
- To change or cancel tickets booked via a travel agent, please contact the relevant travel agent.
- To change or cancel tickets booked by telephone, please contact the KLM Reservations department on +49 (0) 1805 214 201 (0,14 €/Min.).
