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Changing or canceling flights

Can I change or cancel my ticket?

Whether or not you can change your ticket is dependent on the fare conditions to which the ticket is subject. These conditions are determined by the fare group of the ticket, which you can find on your booking confirmation. Before attempting to change or cancel your ticket, we kindly request that you first check the fare conditions. 

An administration charge of MYR300 applies for cancellation of your ticket. KLM Malaysia also imposes an administration fee of MYR100 for over the counter services at the KLM office.  

How do I change or cancel my ticket?

  • For tickets purchased on KLM.com, please contact the KLM Sales and Service Center
    at 03-7712 4555.  
  • For tickets purchased via a travel agent, please contact the relevant travel agent.      
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