Air Carrier Access Act

The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible format.

Department of Transportation (DOT) hotline

Via the DOT hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY).

By telephone

Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY).

By mail

Air Consumer Protection Division C-75, US Department of Transportation 1200 New Jersey Avenue, SE West Building Room W96-432 Washington, DC 20590